Refund policy
30-Day Money-Back Guarantee
At PureNest, your satisfaction is our top priority. If you're not completely happy with your purchase, we've got you covered.
How it works:
- You have 30 days from the date of delivery to request a full refund
- Simply contact our support team with your order number and reason for return
- Return the item in its original packaging, unused or gently used
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Conditions:
- Item must be returned in its original condition and packaging
- Proof of purchase is required
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
Damaged or Defective Items: If your PureNest product arrives damaged or faulty, we'll send you a free replacement or issue a full refund — no return shipping needed.
To start a return, contact us at rogerkahelin0@gmail.com or through our website's contact page.
We stand behind every product we sell. A cleaner home should come with complete peace of mind.