Shipping policy

Here's a clean shipping policy for PureNest:

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Shipping Policy

Effective Date: March 13, 2026

1. Order Processing

• All orders are processed within 1–3 business days after payment is confirmed
• Orders are not processed or shipped on weekends or public holidays
• You will receive an email confirmation with tracking details once your order has been dispatched

2. Shipping Destinations PureNest currently ships to customers in supported regions as displayed at checkout. If your location is unavailable, please contact us and we'll do our best to assist.

3. Estimated Delivery Times

Delivery times are estimates only and may vary due to carrier delays, customs processing, or unforeseen circumstances.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method
• Free shipping may be available on orders over a specified amount as indicated on our website or during promotions

5. Order Tracking Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status through the carrier's website. Please allow up to 24–48 hours for tracking information to update.

6. Customs & Import Duties

• For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations
• These charges are the sole responsibility of the customer
• PureNest has no control over customs processing times and cannot be held responsible for delays caused by customs

7. Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please:

1. Check your tracking information for updates
2. Contact the shipping carrier directly
3. Reach out to us at [your support email] if the issue remains unresolved

We will do everything we can to locate your package or arrange a resolution.

8. Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A photo of the damaged or incorrect item

We will arrange a free replacement or full refund at no additional cost to you.

9. Address Accuracy Please ensure your shipping address is entered correctly at checkout. PureNest is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [your support email] and we will do our best to correct it before dispatch.

10. Contact Us For any shipping-related questions or concerns, reach out to us at:

📧 rogerkahelin0@gmail.com 🌐 https://shopclovera.myshopify.com/products/purenest%E2%84%A2-mattress-vacuum-cleaner-for-dust-mites-removal